Dear
Customer,
This
letter is to notify you that FXDirectDealer, LLC (“FXDD”) will no longer be the
counterparty to retail customers’ positions and will no longer service such
customer accounts. We have made arrangements to transfer the custody and
clearing of your account to Forex Capital Markets, LLC (“FXCM”). FXCM is
registered as a Futures Commission Merchant (“FCM”) and a Retail Foreign
Exchange Dealer (“RFED”) with the Commodity Futures Trading Commission (“CFTC”)
and is a member of the National Futures Association (“NFA”).
FXDD
has worked closely with FXCM to ensure the seamless transfer of your trading
account. As a result, no action will be required on your part for your account
to be transferred to FXCM. During the transfer, you will receive an email
confirming the transfer of your account that will include your new account
number and instructions on how to access FXCM’s various client resources. If
your current trading platform is not offered by FXCM, your account will be
transferred to the FXCM trading platform deemed most appropriate given your
current trading platform and your trading history. If you have any questions or
concerns regarding your new FXCM trading platform, please contact FXCM at clientsupport@fxcm.com.
Open
positions in your account(s) will be transferred. The transfer itself will not
affect the equity of your account. Please
note that pending orders will not be reinstated after the transfer. You must
reinstate any pending orders after the transfer. You may
continue to trade on your FXDD’s account up to market close on Friday, May 16,
2014. After that date you will need to contact FXCM directly at the address
provided below with any questions regarding your account.
You
are not required to transfer your account. If you wish to opt out of the transfer
of your account, please contact us at support@fxdd.com
by 1:00 PM EST on
May 16, 2014. If you opt out of the transfer of your account,
you have the option to (i) close all positions and receive any remaining funds
or (ii) close your positions and transfer your account(s) to a firm of your
choice. Should you have any questions about this notice or the transfer, please
contact our Support Team by email at support@fxdd.com.
